IronPort Support Portal -- Entire day of email GONE

So today, I started getting messages on my iPhone about 8:00 AM that my spamfilter gateway was having "issues" but it was just saying that it was taking a long time to scan a message and it came across as a Warning. These happen every so often if someone has a file zipped inside a zip, etc or just a very large attachment (that should have been bounced back anyway).

So when I get to the office, I start looking into it and it has gotten worse, now the messages are critical and they keep on coming!! So my first thought is to see if we are getting attacked by some sort of DDOS or some other method that is stopping all incoming and outgoing mail from passing through the IronPort. After realizing that nothing sinister is going on, I decide to go back a few days and see what we are dealing with. Well, Thursday of last week, IronPort (now a Cisco company) sent out a notice that there was an update to their proprietary OS from 6.1 to 6.3. This morning I decided, since I have to reboot the thing anyway, I may as well do the upgrade also. Well, that was my first mistake, and I know better...

Cutting it short, if you ever are experiencing a problem, a major change to the system is usually NOT the answer. Now you don't know if it is something with the upgrade or the previous problem still going on or now previous problem is complicated or what!! Well fortunately I have been working with a Good Ole' Boy named Bill (Bill seems to be a serious southerner with one heck of a twang). We are still going but things are slow moving today and as it is already 2:30 PM, the day is all but wasted!

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